At Red Dot Geek, customer satisfaction is important to us.
Eligible Returns
Returns or replacements are accepted only if:
- The customer receives the wrong item
- The item arrives damaged during delivery
Reporting an Issue
Customers must report damaged or incorrect items within 48 hours of receiving the order by contacting:
hello@reddotgeek.com
Please include:
- Order number
- Description of the issue
- Clear photographs of the item and packaging
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Incorrect customer orders
- Opened sealed items
- Digital products (if applicable)
Refund Processing
Approved refunds or replacements will be processed after review and verification of the issue.
Refund timelines may vary depending on the payment provider or financial institution.